Terms and Conditions

The use of any of Phoenix Software Co., Ltd services is taken by Phoenix Software Co., Ltd to be acceptance of our Terms and Conditions as set out herewith. This contract is entered into under the Province of Vietnam Law and any disputes between the parties will be treated under such Law.

  • The client agrees that they shall not hold Phoenix Software Co., Ltd liable for any losses (including loss of projected profits), cost of claims, caused by website error or omissions, or by failure of certain material to appear on the internet on a given date. This includes loss of data resulting from delays and/or service interruptions and that malfunction of equipment including any agents, free lance programmers or associated companies or third party delays including domain names, FTP and web hosting or photographs/graphics. A project will be deemed to be complete even if the above are applicable.
  • The client will be responsible for the content of their pages, including obtaining the legal permission for any works they include and ensuring that the content of these pages do not violate Vietnam and International Law. The client is also responsible for all text, images and logos contained in their site. The client agrees to defend Phoenix Software Co., Ltd and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.
  • The client will be held responsible for and accepts responsibility for any defamatory, confidential, secret and other proprietary material available via it’s page(s)
  • Phoenix Software Co., Ltd reserves the right not to accept projects that promote racism, pornography or anything that is of objectionable contents and remove material deemed inappropriate from your webpages without prior notice.
  • A minimum deposit of 50% is required prior to commencement of any web site build and should be paid with 7 days.
  • The balance of the project is due on completion and should be paid within 7 days, however after 6 months from commencement of the project the outstanding balance is due even if the site is not completed due to delays by the customer.
  • Completion means the web site, excluding any bank integration which may be out of the control of Phoenix Software Co., Ltd, upgrading the site to a third party site, domain name problems, user name password issue etc.
  • Any additional work will be invoiced at our standard rates
  • Phoenix Software Co., Ltd will not take the client’s website offline in exchange for the client’s money back.
  • Cancellation of meetings for Phoenix Software Co., Ltd to attend the client’s premises without 24 hours notice may incur a $50 charge which will be applied to the final invoice.
  • Should the client wish to cancel or terminate a contract for a new web site the following charges will apply
    • 50% deposit for a total project
    • All expenses incurred
    • All costs associated with the project
    • To cancel a project the client must sent this in letter format using recorded delivery
  • A request to pause project development must be made in writing to Phoenix Software Co., Ltd and include the signature of the authoritative client. The delay will not exceed a period of 30 days.
  • If the client accepts a discounted rate for website development with the understanding that hosting services will be provided by Phoenix Software Co., Ltd, the client understands that a minimum hosting period of 12 months must be completed prior to cancellation or the full discounted portion of the site development will be due to Phoenix Software Co., Ltd by the client at the time of cancellation.
  • Domain Names purchased on behalf of the client by Phoenix Software Co., Ltd will be automatically renewed annually and billed at the current rate.
  • All customers who wish to pay hosting fees monthly are required to provide a valid credit card or post-dated Cheques for a term of one year.
  • Websites created by Phoenix Software Co., Ltd must have the statement “Website designed by Phoenix Software Co., Ltd” placed at the bottom of the homepage. If the client does not wish to address Phoenix Software Co., Ltd credit within the individual’s web site an additional small fee will be included in the final payment cost.

9 out of 10 based on 24 ratings. 5 user reviews.